Returns & Exchanges
At Sams247, we strive for 100% satisfaction with your groceries and specialty food items. Due to the perishable nature of our products, we offer a 24-hour window for reporting any quality issues or discrepancies with your order.
Inspect Your Order
Upon delivery, please immediately check your items for any signs of damage, expiration, or missing products to ensure they meet our quality standards.
Contact Customer Support
If you identify an issue, email our support team within 24 hours with your order number and clear photographs of the damaged or incorrect items.
Verification Process
Our quality assurance team will review your claim and images within 1-2 business days to determine if a refund or replacement is applicable.
Resolution
Once approved, we will either dispatch a replacement immediately or issue a credit to your original payment method, which typically appears within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing